Whistleblowing

Web: Go to the SpeakUp® web service page (via a hyperlink or by entering the URL), enter the appropriate access code, then leave your message. You can return to the web service within a week to read a response. You can then reply to this response. This communication cycle can be repeated indefinitely.

Telephone: Dial the number, enter your access code and leave your message. You will not speak to an operator during your call. All instructions are pre-recorded and will guide you through the process. You can call back within a week to hear the company's response. You can then attach a new follow-up message to this response. This cycle of conversation can be repeated indefinitely.

Der Dienst wird von People Intouch, einem unabhängigen niederländischen Unternehmen, betrieben. People Intouch ist für die Verarbeitung aller Nachrichten verantwortlich. Das Unternehmen wurde 2004 gegründet und hat seinen Sitz in Amsterdam.

Yes, you can submit a report anonymously and your confidentiality will be maintained. However, we recommend that you identify yourself, as it is more difficult and sometimes impossible to investigate anonymous reports.

If you wish, you can submit your report under your own name. We recommend identifying yourself to create the best possible conditions for an effective investigation.

Schoellerbank will receive a typed word-for-word transcript of your report. You have full control over the content of the message you leave. If you include your contact details in your message, the SpeakUp® system will forward them to Schoellerbank. If you do not leave any contact details, neither the SpeakUp® system nor Schoellerbank will know who you are.

No, the SpeakUp® system is operated by People Intouch. Schoellerbank has no access to the connection data. Telephone data or IP addresses are never passed on to Schoellerbank.

Yes, the SpeakUp® web service allows you to attach (electronic) documents. If you have left a message via the telephone system, you can log in to the web system using the same case number. Click on the "If you already have a case number" button. Here you can upload your (electronic) documents. If you wish to remain anonymous, please ensure that your contact details are not mentioned in the attachments or in the document properties.

If you have lost your case number, please leave your message again with a new case number. If you wrote down your message when you made your first call, this will not take much time. Use the new case number for all further communications.

Your report will be carefully reviewed and assessed by the Compliance team. If your initial report does not contain sufficient information or evidence, we will contact you and ask you to provide more. A case file will be created if your report contains a sufficient amount of usable information and evidence. Any investigation resulting from your report will be handled professionally and confidentially. We will only involve the people necessary for the investigation, depending on the nature of the matter. Once our investigation has been completed, you will be informed.