We take complaint management seriously
 

Customer satisfaction is our top priority. It’s important to us to know what you like and dislike, and how we could improve. If you feel that something has gone wrong, please contact us. We’re here to offer you advice and support. 

We value your critical feedback and appreciate your positive comments. 

We guarantee that your concern will be addressed promptly, within two business days wherever possible.

Details of the complaints process

Would you like to file a complaint?

Send an email toombudsstelle@schoellerbank.at 

Alternatively, contact us at one of our branches.

We'll be delighted to take the time to help you.